Your patients' data, protected by design
Healthcare demands the highest security standards. Klinivo is built from the ground up with encryption, isolation, and compliance at every layer.
Compliance
Regulation-ready by design
Built for the strictest UK healthcare data regulations — full UK GDPR compliance, registered with the ICO.
UK Data Protection
UK GDPR-compliant processing with DPA support, lawful basis tracking, and granular consent management, registered with the ICO.
Data Protection Act 2018
Compliant with the UK Data Protection Act 2018, with subject access, rectification, erasure, and portability rights for patient data.
End-to-end security
AES-256 encryption at rest and TLS 1.2+ in transit, multi-tenant isolation, and auditable access logging.
Infrastructure
Encryption at every layer
AES-256 at rest
All databases, backups, and file storage encrypted with AES-256. Legal documents stored with immutable Object Lock for 7 years.
TLS 1.2+ in transit
All data transmitted over HTTPS with TLS 1.2 or higher. No unencrypted connections accepted.
AWS infrastructure
Hosted on Amazon Web Services with Aurora PostgreSQL, S3, and Lambda. Multi-region availability and automated backups.
24h audio deletion
Transcription audio files are automatically deleted within 24 hours via S3 lifecycle policies. No long-term audio retention.
Access Controls
Least privilege by default
Role-based access
8 distinct user roles — from Platform Admin to Patient — each with scoped permissions. No user sees more data than their role requires.
Tenant isolation
Per-organization data isolation at the database level with Hibernate filters. No cross-tenant data leakage is architecturally possible.
Audit logging
Every PHI access, modification, and login is tracked with immutable audit trails retained for 7 years.
MFA support
Multi-factor authentication via AWS Cognito with TOTP. JWT tokens expire after 1 hour with automatic session management.
Data Lifecycle
Responsible data handling
7-year retention
Clinical records and legal documents retained for 7 years per healthcare regulations. Automated backup with encryption.
Right to deletion
Patients can request data access, export, rectification, or deletion through the patient portal or API endpoints.
AI data minimization
AI processing uses de-identified data only. Patient names, dates, and PII are removed before any AI model interaction.
Analytics without PHI
Usage analytics and error tracking use PII-scrubbed data. CPF, emails, and phone numbers are automatically redacted.
Third-Party Security
Every vendor is vetted
All third-party services have signed Data Processing Agreements (DPA) or Business Associate Agreements (BAA).
AWS
Hosting, databases, AI, storage
BAAAnthropic
AI clinical documentation
DPAStripe
Payment processing (PCI DSS)
DPATwilio
SMS and WhatsApp notifications
BAAHave security questions?
Our team is ready to discuss compliance requirements, DPAs, and custom security configurations for your organization.
Enterprise-grade security for every practice
Ready to get your evenings back?
Join thousands of doctors who spend less time on paperwork and more time with patients.
No credit card · Free forever · Upgrade anytime